Because Lady Lux Fashion features high quality clothing which is often special ordered in the size and color of your choice, merchandise cannot be returned for a refund. In case of return store credit will be issued for all returned items. All returns have to be made within ten (10) days of receipt*. Return packages are examined immediately upon receipt and merchandise must not have been worn, washed or altered and all original tags must be attached. Merchandise must not have snags, rips, make-up stains, foul odors such as cigarette smoke or other damages or the item(s) will be returned to you at your own expense. When returned merchandise passes inspection, Lady Lux Fashion will issue you a store credit which may be used for your future purchases.
You may exchange any online purchase to Lady Lux Fashion within ten (10) days of receipt*. A one time exchange is permitted for unworn merchandise with an available style, color and size. All exchange shipping charges are the sole responsibility of the customer. Free shipping only applies to the original purchase. Lady Lux Fashion performs a 100% inspection of all merchandise prior to shipment from the warehouse. All merchandise must be returned to Lady Lux Fashion in original condition. When returned merchandise passes inspection, Lady Lux Fashion will ship the exchanged dress to you and send an email containing a tracking number for the new shipment. Please note all clearance items are FINAL SALE.
*The date of receipt is determined by the tracking number for your package.
Lady Lux Fashion offers a simple and friendly shipping policy, All shipments in the United States are free. All shipments to Europe are 27.95USD for the first item and 5.00USD for each additional item on the order. All stock items ship within 3 business days.
All prices are in US Dollars we do not accept any other currency and we do not offer an exchange rate.
This privacy notice discloses the privacy practices for Lady Lux Fashion. This privacy notice applies solely to information collected by this web site. It will notify you of the following:
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any.
- Change/correct any data we have about you.
- Have us delete any data we have about you.
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for "https" at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
In order to use this website, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.
If you have any additional questions, please contact a Lady Lux Fashion Customer Service Representative at email@example.com